At Buy Neopoints.Net, we're highly aware of the amount of neopoint selling sites that exist on the web. While we would like to believe that this page will help you choose to use BuyNeopoints.net, we know that regardless of whether or not you choose us we will help inform you how to buy neopoints safely by publicizing some of the bad and horrific practices other sites perform out of sheer greed. It is our hope that knowing this you will do as much as you can to protect yourself from these scam sites, by choosing reputable and professional sites (such as BuyNeopoints.net).

1. Q: Will I get frozen on Neopets for buying from you?
A: Honestly? It’s a rare possibility. There is no way to guarantee you won’t be banned or (“frozen”). We take every possible precaution we can to greatly reduce the risk of this occurring (more than most sites, by far), but some things do happen. Past experience shows our methods have a very low freeze rate.


2. Q: Do you offer refunds?
A: Simple answer is, unfortunately – no. Due to the nature of the service or goods that we are offering (virtual) a refund is simply not possible once delivery has commenced. If delivery has not been completed, you may request a refund.


3. Q: Why are you not selling smaller amount of neopoints?
A: Because customer safety is our number one priority and neopets has begun cracking down on people buying neopoints. Unlike items, neopoints are very hard to conceal when moving and therefore has a high probability of getting your account frozen. Our preloaded accounts are extremely safe and the neopoints have been sitting for months!


4. Q: I’ve been frozen. Is there any way I can receive a refund!?!
A: No. Because the transaction occurs between two parties, there is no way to determine who is at fault (liable), and the exact reason the ban occurred (many customers buy neopoints from multiple sites therefore we do not know if the freezing is traced back to us). Empirical data suggests that the greatest number of banned accounts results when a customer does not follow our recommendations about having a spare account on a new IP/email, etc. We do everything we can to prevent this. If you’re interested in using BuyNeopoints.net again in the future we would be happy to negotiate a reduced price; but are, again, unable to issue a refund. We apologize.



5. Q: I forgot to send you my username or other information, where do I send it?
A: Use the contact form on the contact us page – Please make sure you provide transaction information so we may identify your transaction and properly assist you. You may also attempt to contact an agent through the live chat.



Have another question? Contact us and we will be happy to answer it!